ZuniConnect Travel F.A.Q.
Here you will find answers to some of the frequently asked questions regarding the ZuniConnect Travel. If you cannot find the answer to your questions, or need further assistance, please contact our customer service department. We can be reached via telephone at (888) 213-8592 Monday thru Friday 8am to 4pm PST or via email at any time.
*Please note that establishing a new connection in WISP Mode requires you to connect the ZTRP150 to a computer with an active CAT5 port. WISP Mode cannot be configured via WiFi.*
Download all F.A.Q.
Configuration and Networking
Computer will not recognize the Router – Steps to Take
Using Router in a Hotel with a Login Screen – How To
How does the ZuniConnect Travel Work?
The ZuniConnect Travel™ works by taking an existing broadband connection and converting the signal into a personal high-speed wireless network that is secure, reliable, and convenient. This is especially convenient for hotel rooms and trade shows.
Where can the ZuniConnect Travel best be utilized?
The ZuniConnect Travel™ can be used almost anywhere a wired broadband connection is available. Simply plug the broadband cable into the Internet (WAN) port on the travel router and out Intelli+IP autosensing technology will help your create a secure Wi-Fi network that allows multiple users to share the original Broadband connection. This is especially convenient for use in hotel rooms, and trade shows. Our line of premium travel routers features Wireless IN / Wireless OUT technology that allows you to create a personal Wi-Fi network from an existing wireless Broadband connection.
Does the ZuniConnect Travel have any LAN ports that can be used to provide a network connection?
The ZuniConnect Travel™ includes (1) LAN port that can be used for devices you wish to connect to the network via a wired cable instead of using the Wi-Fi signal.
What is the maximum wireless data transfer rate supported?
The 802.11N equipped travel router supports wireless data transfer rates up to 150 Mbps.
What security features are available?
The ZuniConnect Travel™ supports WEP, WPA, and WPA2 data encryption to protect clients from wireless attacks, and it also offers dual-active Firewalls to protect users from attack originating from the Internet.
What wireless standards are supported?
The ZuniConnect Travel™ supports the 802.11N (draft 2.0), 802.11G, and 802.11B wireless standards.
How do I install/configure the ZuniConnect Travel if I do not have a CD Rom Drive?
The ZuniConnect can be installed and configured without an installation CD. You can run the setup wizard directly from the ZuniConnect Travel™ Web based configuration utility. First you need to access the travel router via a wired or wireless network connection. To do so open an internet browser, (i.e.: Internet Explorer, Firefox, or Safari), and then click in the address bar and type the IP address of the router (the default IP Address is 192.168.222.1). If successful, you will be prompted for the Username and Password (default setting is “admin” and “admin” for both). Type them in and you should now be logged into the travel router and you may begin the setup process for the router. Follow the setup wizard instructions to configure the travel router for you particular use.
How do I modify the settings on the router?
To do so, follow the same process involved in setting up the router the first time. Launch a web browser (i.e.: Internet Explorer, Firefox, or Safari) and enter the router’s default IP address (192.168.222.1) into the address bar and press “Enter” key. When prompted, type in the username and password to your router if you have changed them, or if not enter the default “admin” for both. Click “OK” to enter the router’s Web based configuration utility. Click on the appropriate option from the list to the left of screen to change the settings as you see fit. Please remember to write down any changes to the IP address or user name and passwords in a safe location. Also, keep in mind that you can always run the setup wizard again as another option.
Can I install the router without having my computer plugged into it directly?
You do not need to have your computer plugged into the router with a CAT5 cable in order to install and configure the ZuniConnect router, but using a wired connection is recommended. You have the option of wirelessly connecting to the router and then using the web-based interface to enter into the router and modify as needed. To do so, you will need a wireless-enabled computer, tablet, or smart phone to connect to the router wirelessly. Search for the default name (SSID “ZuniConnect Pro”) or if you have changed the name, connect to the name you have selected for the router. The SSID is broadcast by the travel router when it is plugged into a power source. By default the ZuniDigital travel router does not use any encryption, but if you modified the security settings of the travel router you may be asked to type in the password to gain access. Once wirelessly connected to the router, refer to your quick start or user’s guide for information on how to log in and reconfigure the router.
NOTE: Each time you change the settings of your wireless network, your previously connected wireless devices will have to reconnect to the wireless network to adjust for the new settings. For this reason, we recommend that you use a CAT5 cable to plug into the travel router directly while making any adjustments or changes to the network settings.
Do I need to install software drivers on every device in my local network?
Drivers are not necessary to access a router; therefore you do not need to install any drivers for the travel router on any computer or hardware on your network. Once the router is configured for use, you may connect and disconnect from the network with any device at any time without ever installing a driver.
How do I know what type of connection I have to the Internet?
During the setup process the Setup Wizard will ask what your Connection Type is. About 95% of the time you will be connecting to a broadband network will use Dynamic IP resolution (DHCP). This means that the Web address is assigned dynamically to each client by the ISP, and is subject to changes. The ZuniDigital travel router used DHCP mode by default and should be able to handle these changes. Other networks use a Fixed IP (STATIC), and you will need to supply this information in order to set up the router for this type of Broadband Internet access. You may have a situation where the Internet Service Provider uses PPOE which will also require a special passcode to set up the router. Connecting types such as Fixed / Static IP, PPTP, and L2TP are special services that are set up through your ISP, and if you have such a platform, you need to be aware if this and any ISP specific information needed during the travel router’s setup process.
I cannot connect to the Internet? Why not?
If your existing Broadband modem has been connected to another device, the modem may remember the MAC address of that device, and thus cannot connect to a new router. You must reset (or power cycle) the Broadband modem in order to have it “forget” the device that it was previously connected to. Once you do so, begin the travel router setup process again from the beginning by powering down and unplugging the computer, travel router, and Broadband modem. Check the modem to see if there is a reset button and/or batteries. If there is a reset button, press and hold it for 8-10 seconds. If there are batteries, be sure to remove them for 30 seconds. If there is no reset button or batteries, you may have to leave the modem unplugged for several minutes. Check your modem’s user manual to be sure. Once you are sure the modem has been reset, follow the setup instructions in the travel router’s Quick Start or User’s Guide.
I reset the modem but I still cannot connect via a wired Broadband connection. Why?
Please verify that the CAT5 Ethernet cables are plugged into the correct ports (Internet = WAN, Ethernet = LAN) and that the cables are securely connected. If you are still not able to access the Internet, check to see if you can access the travel router’s settings page. Open a Web browser (i.e.: Internet Explorer, Firefox or Safari) and then type 192.168.222.1 into the address bar and hit the “Enter” key. If you are able to access the travel router, you will be prompted for the Username and Password (default is “admin” for both). If you are able to access the travel router’s Web configuration utility but cannot access the Internet, the problem may be with your Internet connection. Contact the local network administrator and/or ISP.
What if I have a DSL (PPPoE) connection?
With a PPPoE connection, the router must be configured for this type of internet connection. Please follow the instructions in the set up guide and be sure to enter the correct passkey and other required information. You may need to contact your Internet service provider, (ISP) for assistance.
I cannot connect to the Internet through a wireless connection?
To use the travel router, you need to make sure you have selected the correct SSID, encryption type, and entered the correct password. Refer to the Quick Start or User’s Guide for information on how to configure the router. Once you are logged into the travel router’s Web configuration utility, click WLAN Settings, then Basic Settings to check your SSID. Click on Security Settings to check your security type and password. If everything is set correctly and you still cannot connect through a wireless connection, reset the router using the recessed reset button located on the back of the router. You can use a pen or paperclip to push in the reset button and hold this for 8-10 seconds. After resetting the router, the settings will restored to their factory defaults, and you will need to set up the travel router again.
How do I setup a networked printer?
To network a printer, it must have a built-in Ethernet port or be connected to a computer on the network and shared. If you are replacing an existing wireless router with this ZuniConnect Router, you will need to reconfigure the networked printer with the updated network information / settings and then reinstall the printer on the client computers. Please see your printer’s manual for further instructions as every printer is different and requires different configuration.
Why does my wireless connection vary or disappear?
A wireless signal is transmitted over the 2.4 GHz wireless spectrum, and there are many things that can interfere with the signal. In addition to interference, power settings, data transmission volume, threshold settings can lead to lower quality signal and even dropped signals. Dropped connections can be a problem with any wireless network regardless of the equipment used. The best way to remedy this type of problem is through a series of small changes, such as moving your router, changing the location of other networked devices or other means to find the best possible configuration within your networking environment.
My iPad/iPhone can connect to the router, but I cannot access the Internet. Why?
Chances are the ZuniConnect Travel is working fine, but your iPad/iPhone is not renewing it’s IP information correctly. To fix this do a RESET on your iPad/iPhone by pressing and holding the “Sleep/Wake” button for 10 seconds. This will reset your device and it should work properly upon reboot.
Charging Station FAQ
How does the USB Charging Station Work?
The USB charging station provides (2) USB ports that can be used to recharge a wide range of personal electronic devices (cell phones, tablet computers, e-readers, etc.). Instead of using the wall transformer plug that came with your device, simply plug one end of the USB cable into the charging station, and the other into the device. Recharging times will vary on the type of device being charged, how low the battery currently is, and if the QuickCharge port (only available on the premium version of the travel router) is used.
How many devices can be charged simultaneously?
There are (2) USB charging ports available to recharge peripheral devices with. On the premium version, one of the USB charging ports is a QuickCharge port that provides a higher output and thus provides a quicker recharging time. This is especially convenient for tablet computers and e-readers.
What devices are compatible with the USB charging station?
The USB charging station will recharge a wide range of personal electronic devices that run off a rechargeable battery. Some of the most common types are: Smart Phones, Cell Phones, Tablet Computers, E-Readers, Personal Gaming Devices, MP3 Players, and Digital Cameras. You will need to carry a USB charging cord that fits the charging port on your electronic device. These differ by device.
GENERAL QUESTIONS AND PRODUCT INFORMATION
What is the ZuniConnect Travel?
ZuniConnect Travel™ is a lightweight portable router with a built-in smart USB charging station. This travel-friendly device lets you create a secure wireless network whenever a wired internet connection is available, and also provides a convenient charging station for portable electronic devices such as smart phones, cell phones, tablet computers, MP3 players, digital cameras, and portable gaming systems. Small, lightweight, and powerful, ZuniConnect™ keeps your devices charged and connected at the same time.
What are the benefits of using the ZuniConnect Travel?
Using the ZuniConnect Travel™ lets you do two convenient things: One, it lets you create your own personal wireless access that can be used to connect multiple wireless devices to the Internet. As an example, check into a Hotel with a wired Broadband internet connection, then simply plug in the ZuniConnect Travel™ and establish your own secure wireless network. Secondly, you now have (2) USB charging ports that recharge personal electronic devices, such as cell phones, tablet pcs, and e-readers, using only the USB portion of the cable that came with your device. This lets you leave the bulky and heavy wall chargers at home.
Who is the target market for the ZuniConnect Travel?
Designed for people on the go, the travel router allows you to leave bulky & heavy wall transformers at home, and enjoy the convenience of their own personal wireless network when they travel. Utilizing the two USB charging ports, travelers only need to carry the USB charging cable for their smart phone, tablet, e-reader, portable gaming device, or MP3 player. These cables take up very little space and weigh next to nothing. In addition, this travel router also lets users create a personal “Hot-Spot” from an existing broadband connection, providing a safe, reliable, and secure connection for multiple users.
What are the differences between the I and the IV versions?
Both the I and IV versions of the Travel Router with USB Charging Station allow you to share a wired Broadband connection and charge a wide range of personal electronics devices. However, the IV version offers a “QuickCharge” USB charging port that allows for faster peripheral charging, and it also offers Wireless ISP mode which allows you to create your own personal Wi-Fi network from an existing wireless network.