ZuniDigital Warranty Information

 

ZuniConnect Warranty

Warranty Statement
Should our ZuniConnect fail to perform within the warranty period, ZuniDigital, Inc. (hereafter “Zunidigital”)  will replace the same or functionally similar product at our discretion, free of charge provided you:

  1. Return the product to a Zunidigital designated facility.
  2. Provide us with proof of purchase and the original purchase date.

 

Replacement products will be returned with ground shipping charges paid, and said products may contain refurbished materials. Please read completely, and contact our customer service department or e-mail us at: customerservice@ZuniDigital.com should you have any questions.

Limited Product Warranty
ZuniDigital warrants that this product shall be free of defects in materials and workmanship under normal use for one year. The warranty extends only to the original purchaser and is non-transferable. During the warranty period for no additional charge, ZuniDigital will repair or replace defective parts in the product or, at the option of ZuniDigital, replace the entire unit. This warranty does not extend to any ZuniDigital product that has been damaged or rendered defective (a) as a result of accident, misuse, or abuse; (b) by the use of parts not manufactured or sold by ZuniDigital; or (c) by modification of product. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. THIS WARRANTY EXTENDS ONLY TO YOU AND CANNOT BE TRANSFERRED OR ASSIGNED. If any provision of this Limited Warranty is unlawful, void or unenforceable, that provision shall be deemed severable and shall not affect any remaining provisions. In case of any inconsistency between the English and other versions of this Limited Warranty, the English version shall prevail.
Sole Warranty
This warranty contains the sole warranty of ZuniDigital, there are no other warranties, expressed or implied, except as required by law, including implied warranty or condition of quality, merchantability or fitness for a particular purpose, and such implied warranties, if any, are limited in duration to the term of this warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.

In no event shall ZuniDigital be liable for direct, indirect, incidental, special, consequential or multiple damages arising out of the use of the product or damage to the connected equipment, regardless of the legal theory on which such claim is based; even if advised of the possibility of such damage. Damages include, but are not limited to, loss of profits, loss of savings or revenue, loss of use of the product or the connected equipment or any associated equipment, loss of software, cost of capital, cost of any subsequent equipment, facilities or services, downtime, the claims of third parties, including customers, and injury to property. Some states do not allow exclusion or limitations of incidental or consequential damages so any such limitations or exclusions herein may not apply to the purchaser. This warranty is valid in U.S. and Canada only.

NOTE: COMPENSATION FOR RESTORATION OF DATA LOSS IS NOT COVERED AND ZUNIDIGITAL, INC DOES NOT ASSUME ANY LIABILITY FOR ANY INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES UNDER THIS LIMITED WARRANTY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Surge Protector Warranty

Warranty Statement
ZuniDigital provides two separate warranties for our consumers. Our first is for the ZuniDigital Surge Protector Product itself, and the second is for equipment connected to the surge protector. Please refer to the package of your surge protector to verify which warranty applies to your specific unit. Some of our basic models do not include a connected equipment warranty.

Not withstanding anything contained in this warranty, ZuniDigital liability should be limited to losses, which are otherwise covered by this warranty, that are not covered by purchaser’s homeowners insurance or renters insurance. Purchaser agrees to first seek coverage by any such policy, and shall not seek duplicate coverage from ZuniDigital. Purchaser seeking coverage under this warranty agrees to provide ZuniDigital with all insurance information and all claim information made regarding damaged property.

Please read completely, and contact our customer service department or e-mail us at: help@ZuniDigital.com should you have any questions.

Limited Product Warranty
ZuniDigital warrants that this product shall be free of defects in materials and workmanship under normal use for five years. The warranty extends only to the original purchaser and is non-transferable. During the warranty period for no additional charge, ZuniDigital will repair or replace defective parts in the product or, at the option of ZuniDigital, replace the entire unit. This warranty does not extend to any ZuniDigital product that has been damaged or rendered defective (a) as a result of accident, misuse, or abuse; (b) by the use of parts not manufactured or sold by ZuniDigital; or (c) by modification of product. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. THIS WARRANTY EXTENDS ONLY TO YOU AND CANNOT BE TRANSFERRED OR ASSIGNED. If any provision of this Limited Warranty is unlawful, void or unenforceable, that provision shall be deemed severable and shall not affect any remaining provisions. In case of any inconsistency between the English and other versions of this Limited Warranty, the English version shall prevail.
Warranty for surge damage
ZuniDigital products are designed to stop power surges, by destroying themselves in order to save equipment connected to it. The product is designed to cut off all power to AC outlets on the power strip in the event of an electrical or power surge that overwhelms the product’s protection. If your surge protector is not allowing current to pass and the No protection LED is on, then your surge protector has worked to perfection by protecting your equipment. To again have surge protection you must purchase a new unit to replace the expired unit.

 

Connected Equipment Warranty
Note that some basic models do not include a connected equipment warranty. Please refer to your product packaging to verify connected equipment warranty.

ZuniDigital will repair or replace, at its option, any equipment which is damaged by transient voltage surge or spike (an “Occurrence”), while properly connected (see installation instructions) through a ZuniDigital surge protector to a properly wired AC power line with protective ground and telephone/coax lines properly connected to the local cable television or video provider company. Such lines must be grounded per local code for this warranty to apply.
No surge protector will protect against a direct lightning strike. Therefore, the obligation of ZuniDigital to pay or reimburse you for the cost to repair or replace electronic equipment is limited to connected electronic equipment only. The surge protector itself is expected to be destroyed in the event of a lightning strike, and you must purchase a new unit to replace the damaged unit.

Once ZuniDigital determines that you are entitled to compensation, ZuniDigital will, at its option, pay you the present fair market value of the damaged equipment; or pay for the cost of the repair, up to the maximum amount set forth for your surge protector model; or send you equivalent replacement equipment. The maximum amount of the warranty for your surge protector is shown on the product package. ZuniDigital is not responsible for lost data in any form.

The fair market value of the equipment shall be the current value of the equipment specified in the most recent edition of the Orion Blue Book by Orion Research Corporation, or a valuation as determined by ZuniDigital at ZuniDigital’s discretion.

ZuniDigital reserves the right to review the damaged ZuniDigital surge protector, the damaged equipment, and the site where the damage occurred. ZuniDigital shall not repair or replace any equipment that has been discarded before ZuniDigital has had the opportunity to examine it. All costs of shipping the surge protector and the damaged equipment to ZuniDigital shall be borne solely by the purchaser. (ZuniDigital will bear the cost of shipping equipment from ZuniDigital to purchaser.) ZuniDigital reserves the right to negotiate the cost and facility at which any repairs will take place, and ZuniDigital must be notified and approve of any repair facility before any connected equipment is serviced. Any repair or modification of the connected equipment or surge protector by a facility or entity not authorized by ZuniDigital voids this warranty. If ZuniDigital determines, in its sole discretion, that it is impractical to ship the damaged equipment to ZuniDigital, ZuniDigital may designate, in its sole discretion, an equipment repair facility to inspect and estimate the cost to repair such equipment. The cost, if any, of shipping the equipment to and from such repair facility and of such estimate shall be borne solely by the purchaser.

Damaged equipment must remain available for inspection until the claim is finalized. Whenever claims are settled, ZuniDigital reserves the right to be subrogated under any existing insurance policies the claimant may have.

Standard surge protectors are not designed to protect against sustained low voltage situations. Sustained low voltage situations can cause damage to some connected equipment. If you are in an area prone to sustained low voltage situations, you should purchase an Uninterrupted Power Supply (UPS) with surge protection.

Nullification of Warranty
The occurrence of any of the following nullifies and voids this warranty:

 

  1. Surge protector or connected equipment in use during the Occurrence is not provided to ZuniDigital for inspection upon ZuniDigital’ request.
  1. ZuniDigital determines that the surge protector has been improperly installed (see installation instructions) altered in any way, or tampered with.
  1. ZuniDigital determines that the damage did not result from the Occurrence or that no Occurrence in fact took place.
  1. The repair or replacement of the damaged equipment is covered under the manufacturer’s warranty, or purchaser’s homeowners insurance or renter’s insurance.
  1. ZuniDigital determines that the connected equipment was not used under normal operating conditions or in accordance with any labels or instructions.
  1. The surge protector was not plugged directly into the power source and/or was “daisychained” together in serial fashion with other power strips, UPS, grounding adaptors, other surge protectors, or extension cords.
  1. ZuniDigital determines that the damage to connected equipment was caused by sustained low voltage.
  2. Purchaser collects damages on connected equipment. A new surge protector must be purchased for subsequent protection.

 

The ZuniDigital Connected Equipment Warranty only protects against damage to properly connected equipment where ZuniDigital has determined, in its sole discretion, that the Surge Protector did not function properly because it had defects in assembly, materials, or workmanship, causing it to operate outside design specifications, and the surge protector shows clear signs of damage, and the damage resulted from the Occurrence. The Connected Equipment Warranty does not protect against acts of God such as flood, earthquake, war, vandalism, theft, normal-use wear and tear, erosion, depletion, obsolescence, abuse, damage due to low voltage disturbances (i.e. brownouts, sags, or power outages), non-authorized program or system equipment modification or alteration.

Sole Warranty
This warranty contains the sole warranty of ZuniDigital, there are no other warranties, expressed or, except as required by law, implied, including implied warranty or condition of quality, merchantability or fitness for a particular purpose, and such implied warranties, if any, are limited in duration to the term of this warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.

In no event shall ZuniDigital be liable for direct, indirect, incidental, special, consequential or multiple damages arising out of the use of the product or damage to the connected equipment, regardless of the legal theory on which such claim is based; even if advised of the possibility of such damage. Damages include, but are not limited to, loss of profits, loss of savings or revenue, loss of use of the product or the connected equipment or any associated equipment, loss of software, cost of capital, cost of any subsequent equipment, facilities or services, downtime, the claims of third parties, including customers, and injury to property. Some states do not allow exclusion or limitations of incidental or consequential damages so any such limitations or exclusions herein may not apply to the purchaser. This warranty is valid in U.S. and Canada only.

 

NOTE: COMPENSATION FOR RESTORATION OF DATA LOSS IS NOT COVERED AND ZUNIDIGITAL, LLC DOES NOT ASSUME ANY LIABILITY FOR ANY INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES UNDER THIS LIMITED WARRANTY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

 

GENERAL PROVISIONS

CHOICE OF LAW/JURISDICTION.

 

The laws of the State of California, USA, govern this warranty. It gives you specific legal rights, and you may also have other rights that vary from state to state. This warranty does not affect any additional rights you have under laws in your jurisdiction governing the sale of consumer goods, including, without limitation, national laws implementing EC Directive 44/99/EC.

 

FORMAL WARRANTY CLAIMS – HOW TO MAKE A CLAIM.

 

In the event damage has occurred to Products or Connected Equipment, You must follow these instructions: (1) Call ZuniDigital, LLC within two (2) months after You discover a Product Defect (or should have discovered it, if such Product Defect was obvious); (2) Give a detailed explanation of how the damage occurred; (3) Obtain a Return  Authorization Number; (4) Upon receipt of a claim form (which may be sent to You after You filed Your Formal Warranty Claim), fill out the claim form entirely; (5) Return the Products, shipping prepaid by You (to be refunded if You are entitled to a remedy under the Scope of this Limited Warranty), to ZuniDigital, LLC for verification of damage, along with a copy of Your original sales receipts and proof of purchase (UPC label or packing slip) for such Products, the completed claim form, and printed Return Authorization Number on the outside of the return package (the claim form will include instructions for return).